Refund and Returns Policy – Bovi Tech Health Care

Return and Refund Policy

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This Return and Refund Policy sets out the terms and conditions under which Bovi Tech Healthcare (“Company”, “We”, “Our” or “Us”) processes cancellations, returns, replacements and refunds for products purchased through our website.

Bovi Tech Healthcare operates as a Veterinary Pharmacy and Pet-Care Store, offering veterinary medicines, pet food, nutritional supplements, grooming products, pet accessories and other animal-care products.

By placing an order through our website, you agree to the terms outlined below.

Payment, Fees and Taxes

Registration and access to the Bovi Tech Healthcare website are free. Customers are responsible for providing accurate information while placing an order.

The prices displayed on the website are inclusive/exclusive of applicable taxes as specified at the time of purchase.

Any applicable shipping charges, taxes or additional charges will be displayed during checkout before the order is placed.

Bovi Tech Healthcare reserves the right to modify product prices, shipping charges and other applicable fees at any time. Any changes will not affect orders that have already been confirmed.

Payment Mode

We may offer different payment methods, including:

Credit and Debit Cards
UPI
Net Banking
Wallets
Other payment methods displayed at checkout
Cash on Delivery, where available

Payments are processed through secure third-party payment gateways. Customers must ensure that the payment information provided during checkout is accurate.

Return Policy

We want you to receive your products in proper condition. If you receive a damaged, defective, expired, incorrect or tampered product, you may contact us to request a return or replacement.

Return requests must be raised within 7 days of delivery.

To raise a return request, please contact our customer support team with:

Order number
Product name
Reason for return
Clear photographs/videos of the product
Photograph of the shipping package, where applicable
Invoice/order details

Our team will review the request and determine whether the product qualifies for return or replacement.

Conditions for Return

A product may be eligible for return if:

The wrong product has been delivered.
The product was damaged during transportation.
The product is defective.
The product received is expired.
The product packaging was damaged or tampered with at the time of delivery.
The product does not match the product ordered.
The product has a manufacturing defect, where applicable.

For eligible returns, the product should preferably be kept in its original packaging with labels, batch number, barcode, accessories and invoice intact.

Products That Cannot Be Returned

Due to safety, hygiene and product-integrity requirements, the following products generally cannot be returned once opened or used:

Opened veterinary medicines
Partially used medicines
Prescription veterinary products
Opened pet food or treats
Opened nutritional supplements
Opened grooming or hygiene products
Used pet-care products
Products damaged due to misuse or improper storage
Products specifically marked as Non-Returnable on the product page
Products returned because of change of mind or personal preference

Prescription and veterinary pharmaceutical products should only be used according to the directions of a qualified veterinarian. Veterinary pharmacy policies commonly restrict returns of opened or used pharmaceutical products because their storage and integrity cannot be verified after delivery.

Wrong Product / Damaged Product

If you receive an incorrect or damaged product, please contact us as soon as possible after delivery.

Please do not use or open the product if you believe that the wrong product has been delivered.

For products damaged during transit, customers are advised to take photographs of the outer packaging and product before disposing of or using the item.

After verification, Bovi Tech Healthcare may provide:

Replacement of the product; or
Refund of the eligible product amount, where replacement is not possible.

Cancellation Policy

Orders may be cancelled before they are dispatched, subject to our order-processing status.

Once an order has been dispatched, cancellation may no longer be possible.

If you wish to cancel an order, please contact our customer support team as soon as possible with your order number.

For eligible cancellations, the refund will be processed according to the Refund Policy below.

Refund Policy

Refunds will only be processed after the return request has been reviewed and approved by Bovi Tech Healthcare.

Where a return is approved, the returned product may be inspected before the refund or replacement is confirmed.

Refunds may be issued when:

The wrong product was delivered.
The product was damaged during transit.
The product is defective.
An expired product was delivered.
Bovi Tech Healthcare is unable to provide a replacement for an approved return.
An eligible order was successfully cancelled before dispatch.

For eligible prepaid orders, refunds will generally be processed through the original payment method.

For eligible Cash on Delivery orders, customers may be required to provide appropriate bank/payment details for processing the refund.

Refund Timeline

Once a refund has been approved, it may take approximately 5–10 business days to reflect in your account, depending on the payment method and banking/payment gateway processing time.

Bank or payment gateway processing delays may occasionally result in additional time.

Important Information

Bovi Tech Healthcare will not be responsible for returns arising from:

Incorrect product selection by the customer
Change of mind
Improper use of the product
Improper storage of medicines or other products after delivery
Products that have been opened or partially consumed
Damage caused after delivery due to customer handling
Failure to follow product/veterinary instructions

For veterinary medicines, customers should ensure that the product ordered is appropriate for their pet and, where required, is supported by a valid veterinary prescription.